Scope of maintenance and support
The goal of our maintenance service is to ensure your systems operate quietly in the background. Potential issues are detected and resolved before they become major failures that interrupt operations.
Systems we maintain
- CCTV, ANPR and DSS video systems.
- LAN/Wi-Fi networks, switches and routers.
- Servers, storage units and UPS devices.
- Custom systems and applications delivered by 511.
- Access control and gate systems connected to the network.
Types of maintenance contracts
- Periodic maintenance with monthly or quarterly site visits.
- Comprehensive maintenance including periodic visits and emergency response within agreed time frames.
- On-call support for organizations that need help as needed without a yearly contract.
Incident handling process
- Receiving the incident via phone, WhatsApp or support email.
- Remote diagnosis whenever possible to reduce downtime.
- On-site visit by a specialist if required.
- Documenting the root cause and the actions taken.
Maintenance contracts can include monthly reports that summarize system health,
incidents, and recommendations, giving management a clear view of technical readiness.