1. Scope
This policy explains how 511 handles data collected through its website, contact forms, applications and digital services. Each application may have a dedicated policy describing its specific data and features.
2. Data we may collect
- Contact data such as name, email, phone and institution.
- Account and service data when using a 511 application.
- Inquiry and support request content.
- Essential technical and security logs needed to operate and protect the service.
3. Purposes
- Respond to inquiries, prepare proposals and deliver services.
- Operate accounts and applications and provide support.
- Improve the website and services and resolve errors.
- Prevent misuse and comply with legal requirements.
4. Sharing
We do not sell customer or user data. Technology service providers may process limited data where necessary to host or operate a service.
5. Retention and security
Data is retained for the period needed for its purpose or for legal and security obligations. We use access controls, secure connections and measures appropriate to the data.
6. Rights and deletion requests
Access, correction or deletion requests can be sent to support@511.jo or through the general deletion page.
7. Application policies
Key Manager 511 policy: https://511.jo/en/apps/key-manager/privacy/.
8. Contact
Five Hundred Eleven Technology Establishment - 511 — Eng. Ismail Al-Ghawatneh — 0787004585 — support@511.jo.